Where are your products manufactured?

Currently we split the manufacturing of our products between local suppliers in Vancouver, Canada, and partner factories in Taiwan. We are always looking to expand our network of partners while staying true to our core values. As such, we carefully vet all potential manufacturers to ensure that they are aligned with our standards regarding ethical working conditions, fair wages, environmentally friendly practices and quality control.

Are your products compliant with California Prop 65?

We strongly believe that the objects you bring into your home should never cause harm to you or the people you love. As such, we design all of our products using California Prop 65 legislation as the gold standard for harmful chemicals and ensure all of our products comply.

How do I care for my new Marrimor object?

We use a variety of materials and each has individual care instructions you should follow in order to keep it looking as good. Please see our care instructions for details about your specific product.

Shipping and Ordering

How long will it take for my order to ship?

While we fulfill orders as quickly as we can, shipping times vary by product. We will update you with an expected delivery date upon receipt of your order.

Where can I find tracking for my order?

Once your order has shipped, you’ll receive a shipping confirmation email from us which includes a tracking number.

What should I do if I placed an order but didn’t receive an order confirmation?

Order confirmations are emailed automatically upon receipt of your order. If it didn’t accidentally go to your junk or spam folder, please contact our customer service team at hello@marrimor.com.

How will my order ship?

We ship orders out via UPS. Depending on your location, this may result in a transfer to a local carrier.

What forms of payments do you accept?

We accept all major credit cards as well as PayPal and Apple Pay.

Do you charge sales tax?

We charge sales tax as applicable based on your location.

When will I be charged for my order?

You will be charged as soon as your order is placed.

How much do you charge for shipping?

Shipping costs are calculated during checkout based on your order and location.

What countries do you ship to?

Marrimor Objects ships to Canada, the U.S., Europe and Australia.

Do you ship to PO boxes?

We unfortunately are not able to ship to PO boxes.

Can I change my shipping address on an existing order?

As long as your order has not shipped yet, yes. Just reach out to our customer service team (hello@marrimor.com) to change your shipping address.

How can I cancel my order?

Within 10 days of placing your order, and as long as your order has not shipped, you can reach out to our customer service team hello@marrimor.com to cancel your order. For more information on our cancellation policy, please see terms & conditions.

My order arrived damaged, how do I proceed?

Damaged orders must be reported to Marrimor within 5 business days of the delivery date. Please email photos of the damaged shipment to our customer service team hello@marrimor.com and we will arrange a replacement.

Returns and Exchanges

Can I return my order?

Once your order is delivered, you have up to 10 days to return it. For more information on our return policy, please see our terms.

Can I exchange my order?

Yes, your order can be exchanged within 10 days of it arriving at your home. For more information on our return policy, please see our terms.

Can you process my refund on a different card than the one I placed my order on?

Refunds can only be processed on the original card used for your order. If your card details changed between the time of order and refund, we are happy to offer you a store credit for the value of the product.

What do I do if I’d like to return or exchange my order but no longer have the original packaging?

Your item can still be returned, but we charge a 20% restocking fee in order to cover the cost of repackaging and preparing the product for resale. We recommend keeping the product packaging for the full 10-day satisfaction period before disposing of it.

Do you cover shipping for returns and exchanges?

Shipping costs for returns and exchanges are at the expense of the customer.