Currently we split the manufacturing of our products between local suppliers in Vancouver, Canada, and partner factories in Taiwan. We are always looking to expand our network of partners while staying true to our core values. As such, we carefully vet all potential manufacturers to ensure that they are aligned with our standards regarding ethical working conditions, fair wages, environmentally friendly practices and quality control.
We strongly believe that the objects you bring into your home should never cause harm to you or the people you love. As such, we design all of our products using California Prop 65 legislation as the gold standard for harmful chemicals and ensure all of our products comply.
We use a variety of materials and each has individual care instructions you should follow in order to keep it looking as good. Please see our care instructions for details about your specific product.
While we fulfill orders as quickly as we can, shipping times vary by product. We will update you with an expected delivery date upon receipt of your order.
Once your order has shipped, you’ll receive a shipping confirmation email from us which includes a tracking number.
Order confirmations are emailed automatically upon receipt of your order. If it didn’t accidentally go to your junk or spam folder, please contact our customer service team at email@example.com.
We ship orders out via UPS. Depending on your location, this may result in a transfer to a local carrier.
We accept all major credit cards as well as PayPal and Apple Pay.
We charge sales tax as applicable based on your location.
You will be charged as soon as your order is placed.
Shipping costs are calculated during checkout based on your order and location.
Marrimor Objects ships to Canada, the U.S., Europe and Australia.
We unfortunately are not able to ship to PO boxes.
As long as your order has not shipped yet, yes. Just reach out to our customer service team (firstname.lastname@example.org) to change your shipping address.
Within 10 days of placing your order, and as long as your order has not shipped, you can reach out to our customer service team email@example.com to cancel your order. For more information on our cancellation policy, please see terms & conditions.
Damaged orders must be reported to Marrimor within 5 business days of the delivery date. Please email photos of the damaged shipment to our customer service team firstname.lastname@example.org and we will arrange a replacement.
Once your order is delivered, you have up to 10 days to return it. For more information on our return policy, please see our terms.
Yes, your order can be exchanged within 10 days of it arriving at your home. For more information on our return policy, please see our terms.
Refunds can only be processed on the original card used for your order. If your card details changed between the time of order and refund, we are happy to offer you a store credit for the value of the product.
Your item can still be returned, but we charge a 20% restocking fee in order to cover the cost of repackaging and preparing the product for resale. We recommend keeping the product packaging for the full 10-day satisfaction period before disposing of it.
Shipping costs for returns and exchanges are at the expense of the customer.